Abstract
ABSTRACT Specific Federal Emergency Management Authority (FEMA) policies and procedures impacted vulnerable populations both positively and negatively after Hurricane Andrew. Findings from 130 structured interviews with a randomized sample of victims suggest that in many cases FEMA policies were unclear, poorly explained, too rigid, and required a high level of middle-class financial management skills to comply with eligibility requirements. These problems resulted in multi-generational families living together in one dwelling, and applicants from different cultural and ethnic backgrounds obtaining fewer services than they were entitled to receive. The outcome of the legal action (in which this study was used as evidence) that resulted in reparations to 21,000 Hurricane Andrew applicants and changes made in FEMA policies and procedures are discussed.
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