Abstract
In this paper, we propose a methodology to acquire and formalize process knowledge for technological innovation and Business Process Re-engineering (BPR). It integrates process modeling and simulation techniques with TRIZ Theory (Russian acronym for Theory of Inventive Problem Solving). The methodology gives the technicians a structured framework, which provides a step-by-step roadmap for BPR through three main phases: acquisition and formalization of AS-IS process knowledge and identification of process criticalities through IDEF techniques, creative problem solving using TRIZ methodology, and modeling and simulation of the new processes, named TOBE, implementing the new technological solutions. The methodology has been experimented for an industrial test case, permitting us to evaluate its efficacy and benefits.
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