Abstract
Recently, a system called the Product-Service System (PSS) has been attracting attention. Since a PSS includes a broad range of customer needs, compared with a product-selling business, there are many business opportunities for manufacturers that correspond to possible candidates of a PSS provider. This study aims to support manufacturers’ trying to find new business opportunities by offering PSSs. To do so, this study assumes that it is useful for manufacturers to explore technologies that can be applied to fulfill customer needs in a PSS. In addition, these technologies should be explored across different business areas. The objective of this study is therefore to propose a method for classifying various business technologies from the viewpoint of customer needs in a PSS. The proposed method thereby enables manufacturers to explore technologies for fulfilling customer needs.Keywordstechnology managementbusiness modelself-organizing map
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