Abstract
Pull production systems (PPS) are key elements of lean production, encompassing a number of attributes that have been presented by various studies. However, no earlier work has jointly considered all of those attributes. This study presents a holistic method for the assessment of PPS, which was developed based on a systematic literature review and interviews with 13 experts. The method allows for the assessment of 23 attributes of PPS, divided into three groups: design, stability, and control. Sources of evidence for applying the method involve interviews, observations, and analysis of documents. This study reports the use of the method in companies from three sectors: manufacturing, healthcare, and construction. Results pointed out the method’s contribution for understanding the context-dependent nature of PPS and implementation trade-offs. Occasional violation of pull principles might be legitimate and not necessarily detrimental to performance.
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