A maturity model to promote collaboration in business processes

Abstract

This research aims at providing an approach for designing business processes for adequate collaborative support. This approach comprises the explicit representation of collaboration practices in business processes. It is argued that, by explicitly considering collaboration in process models, collaboration can be discussed within the organisation. Moreover, requirements for collaborative support can be identified. This paper proposes a process maturity model (CollabMM) which organises collaboration practices and a method providing a progressive step for introducing those practices into business process models. Two case studies are described to illustrate the method and the model.