A maturity assessment approach for conceiving context-specific roadmaps in the Industry 4.0 era

Abstract

The digital transformation of the production sector is setting the scene for a major industrial change. The need for supporting companies in this transformation is currently covered by several maturity models, generally operationalized through standardized questionnaires, which provide, as an outcome, an assessment of the current maturity stage and a set of general improvement recommendations according to it. However, to provide companies with a more tangible support, there is a need for more individual approach. In order to deal with this need, this paper proposes, following a design science research framework, a novel approach based on Problem-Based Learning for structuring the assessment procedure as a dialectic process. This approach aims at facilitating the contextualization of the assessed company and, consequently, the identification of context-specific improvement recommendations. The proposed approach, supported by a maturity model used for framing information collected during the assessment process, is tested in three industrial cases. Although these have been assessed at the same maturity stage, different improvement recommendations have been proposed according to contextual factors such as strategic goals, core processes and key performance indicators.