Abstract
Customer expectations from a journal publisher can be affected by the size of the publishing firm. The economies of scale, efficiencies, branding, and value added services are explored in relationship to expectations of the author customer, the reading customer, and the paying customer. When the imperative to sell is removed, there are differences in quality perception for traditional commercial publishers versus open access mega journals. Regardless of the size of the publisher, those involved in the publishing world are committed to ensuring research results are shared and accessible to their readers.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
