Abstract

With the recent expansion of social media in the form of social networks, online portals, and microblogs, users have generated a vast number of opinions, reviews, ratings, and feedback. Businesses, governments, and individuals benefit greatly from this information. While this information is intended to be informative, a large portion of it necessitates the use of text mining and sentiment analysis models. It is a matter of concern that reviews on social media lack text context semantics. A model for sentiment classification for customer reviews based on manifold dimensions and manifold modeling is presented to fully exploit the sentiment data provided in reviews and handle the issue of the absence of text context semantics. This paper uses a deep learning framework to model review texts using two dimensions of language texts and ideogrammatic icons and three levels of documents, sentences, and words for a text context semantic analysis review that enhances the precision of the sentiment categorization process. Observations from the experiments show that the proposed model outperforms the current sentiment categorization techniques by more than 8.86%, with an average accuracy rate of 97.30%.

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