Abstract
To be able to survive, modern industrial operations have to respond fast on signals from the market and new techniques being developed. This often means organisational changes, changes in products/services, changes in manufacturing methods, etc. Such alterations also mean changes in a documented management system. The real way to work must comply with that documented, or vice verse. Organisations having an ISO 9000 certificate often experience that they are spending a lot of time updating numerous documents due to a simple operational change, and later on find that, despite all this effort, they have missed some documents that should also have been changed. The remedy to such problems is a well structured, documented management system, a structure that can also handle a gradual change towards full process management control and the implementation of continuous improvements without too many changes in the operational documentation.
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