Abstract
This study, literature review research, intends to deal with the problem of conceptual ambiguity among research on emotional labor, and to look into the evolutionary trends and changing aspects of defining the concept of emotional labor. For this, it gropes for methods for reducing conceptual ambiguity. Further, it arranges the concept of emotional labor; and examines and reviews comparatively the currents of the existing studies and looks for the characteristics and correlations of their classification criteria. That is, this study intends to arrange systematically and examine theories on emotional labor suggested hitherto, and suggest a future direction of research on emotional labor on the basis thereof. In addition, it attempts to look for positive aspects of the results of emotional labor.
Highlights
A framework for research on emotion in organizations has been created since emotion was recognized as one element of labor from the 1970s
Though a considerable amount of effort has been devoted to understanding what is emotional labor, there is a lack of clear definitions and valid measures
The existing study on emotional labor is not far off the subject treated in early study
Summary
A framework for research on emotion in organizations has been created since emotion was recognized as one element of labor from the 1970s. According as it has been found that emotional labor has negative effects on emotional laborers' attitudes towards jobs and organizations and on their job performance as well as on their psychological and physical health, a lot of studies on emotional laborers have been under way. Many of the studies emphasized negative aspects of the results of emotional labor. While active research has been carried out by researchers, mixed findings and many problems have been suggested. This is because the existing studies failed to clarify the concept and dimensions of emotional labor.
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