Abstract
Background: Process performance analysis is a key step for implementing continuous improvement in software organizations. However, the knowledge to execute such analysis is not trivial and the person responsible to executing it must be provided with appropriate support. Aim: This paper presents a knowledge-based environment, named SPEAKER, proposed for supporting software organizations during the execution of process performance analysis. SPEAKER comprises a body of knowledge and a set of activities and tasks for software process performance analysis along with supporting tools to executing these activities and tasks. Method: We conducted an informal literature reviews and a systematic mapping study, which provided basic requirements for the proposed environment. We implemented the SPEAKER environment integrating supporting tools for the execution of activities and tasks of performance analysis and the knowledge necessary to execute them, in order to meet the variability presented by the characteristics of these activities. Results: In this paper, we describe each SPEAKER module and the individual evaluations of these modules, and also present an example of use comprising how the environment can guide the user through a specific performance analysis activity. Conclusion: Although we only conducted individual evaluations of SPEAKER’s modules, the example of use indicates the feasibility of the proposed environment. Therefore, the environment as a whole will be further evaluated to verify if it attains its goal of assisting in the execution of process performance analysis by non-specialist people.
Highlights
Software quality can be achieved with the adoption of methods and techniques focused both on product and process quality
We believe that providing a body of knowledge on the concepts, activities, and techniques used in process performance analysis, as well as its maintenance, can help software development organisations adequately carry out performance analysis
We have developed the SPEAKER (Software Process pErformance Analysis Knowledge-based EnviRonment) environment at COPPE/UFRJ in order to support the execution of software process performance analysis using knowledge management practices
Summary
Software quality can be achieved with the adoption of methods and techniques focused both on product and process quality. Based on software engineering literature and on practical experience acquired in consultancy work on software development organisations, we believe that both technical knowledge on concepts and techniques used in performance analysis, and knowledge on the organization’s processes and on the organisational context in which the processes are executed are necessary to accomplish an effective process performance analysis (as stated by [15]). Knowledge becomes an important asset in the execution of performance analysis and should be adequately managed so the organisation can benefit from it In this context, we believe that providing a body of knowledge on the concepts, activities, and techniques used in process performance analysis, as well as its maintenance, can help software development organisations adequately carry out performance analysis.
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