Abstract

 
 
 This work describes a model for certification ISO 9001:2000 process of a software company. The Quality Management System (QMS) implementation in the company guided the fundamental processes of the software development, the organizational processes and the support processes, structuring all the practices in the company and extending its vision in relation to their own products, processes, collaborators and clients. The certification process was conducted through a set of structured activities based upon ISO/IEC 12207, in contrast to the logical sequence of implementation items in ISO 9001. As a result, this work provided greater agility in the implementation process of the QMS in the software company.
 
 
Highlights
ISO 9000 Certification [1] is recognized throughout the world in various production sectors
ISO 9000 is an international standard of quality that applies to the management of the quality of the process used to generate products that attend to the expectations of its customers
These standards were created under the premise that if the development and the management of the system are of good quality, the product or the resultant service will be of good quality
Summary
ISO 9000 Certification [1] is recognized throughout the world in various production sectors. The ISO 9000 Norm defines the fundamentals and vocabulary to define the QMS For management and those involved in the control of an organization, the high level management has to have a systemic vision of all processes and activities, identifying the points of influence and the reach of the entire organizational structure, integrally involving customers and suppliers in the institutional processes. In support to these necessities the ISO 9000 Norm identifies eight principles for quality management:. When software constitutes all the scope of interest, the tasks in system level can be treated as a useful orientation.”
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