A influência das ferramentas tecnológicas de comunicação nas relações pessoais dentro do ambiente organizacional

Abstract

Technology is increasingly integrated with organizational processes and the use of technological communication tools has become commonplace in the work environment. This work was developed with the objective of identifying how the technological tools of communication can affect interpersonal and interorganizational relationships in the organizational environment. For this, a survey was conducted with the application of 406 valid questionnaires. The quantitative analysis of the data included the use of descriptive statistics, the Mann-Whitney and Jonckheere-Terpstra tests for data comparison and exploratory factor analysis. At first, it was sought to identify which communication tools are used in the organizational environment. It was found that the most used tool is WhatsApp, followed by email and telephone contact. Then, the perception of professionals regarding the use of these communication tools in the organizational environment in their relationships in the organizational environment was analyzed. It was found that these tools can influence interpersonal relationships, the performance of activities by professionals, as well as some aspects of the organization itself.