Abstract

It is essential to study quality of software production like others. Software productions have special properties. They are intangible. So, qualitative evaluation encountered with complexity. Hence, proposing a model in order to evaluate the quality of Software productions is considerable to most software managers and experts. In this paper, regarding to improve software productions quality, the process of software production has been determined, using CMM standard framework of maturity level. In CMM it does not present a method for measurement and evaluation maturity level, the presented process in CMM standard mapped by COBIT control objectives has been combined in the process of software productions development in developed hybrid framework. In this research, the processes have been mapped utilizing focus and established group, in parallel of software production in different maturity level of CMM mapped by COBIT framework. In order to show the capabilities of proposed framework, the hybrid evaluation model was employed in a software developing organization as a case study. According to the results of evaluation, improvements proceedings and action plans have been proposed and discussed to enhance the software production processes.

Highlights

  • IntroductionSoftware developers try to analyze business environment using diverse analysis and design methods

  • Software developers try to analyze business environment using diverse analysis and design methods.Even in some cases, analysts improve processes before designing and implementing software, and propose a logic model and required documents for software producers.They try hard to produce software according to the customer’s needs and in this aspect, improve the quality of their software

  • In capability maturity model (CMM) it does not present a method for measurement and evaluation maturity level, the presented process in CMM standard mapped by COBIT control objectives has been combined in the process of software productions development in developed hybrid framework

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Summary

Introduction

Software developers try to analyze business environment using diverse analysis and design methods. Analysts improve processes before designing and implementing software, and propose a logic model and required documents for software producers. Some problems will have been happening in the environment that different groups of project don’t have any coordination to one another and customers’ requirements aren’t managed. These Issues can influence the quality of project. The keys are often available in experts’ hands of successful company It means that loyal and cooperative experts can solve the observed problems resulted from improper planning and project groups disorganization, but in condition that experts don’t have these qualified personals or the system is complex, there isn’t any guarantee for software quality. Function of the model in evaluation and improvement of software production process has been described and concluded

Literature Reviews
A Summary Definition of CMM
A Summary Definition of COBIT
Research Methodology
The Hybrid Model of CMM and COBIT in Evaluation and Improvement of Processes
Case Study
Analyzing the Results of Case Study
Some Reasons of Customer Discontent Are
Drill down the Process Influence on Quality
Conclusions
Full Text
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