Abstract
As firms respond to increased competitive pressures by adopting new strategies, it becomes necessary to identify and measure factors that reflect the successes or failures of such strategies In this paper, we address the issue of performance measures for one such strategy—con current engineering Traditional accounting-based performance measures are inappropriate for monitoring and diagnosing deficiencies at the operational (or process) level Here, we propose a three level hierarchical system of process based metrics for the product delivery performance achieved with concurrent engineering Metrics at the primary level monitor performance and serve as a basis for benchmarking Metrics at the secondary and tertiary levels diagnose performance, that is, they help explain results obtained at the primary level
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