Abstract
Supporting teams, groups, and whole organizations in routine and exceptional tasks has been a long-standing goal of information systems. Currently, workflow systems tackle this problem anew. To put the current efforts into perspective and show how we can benefit from earlier office automation research, a goal-based workflow system is presented. This system, PolyFlow, is the most recent addition to the POLYMER line of task support research. PolyFlow takes advantage of diverse communication technologies, advanced user interfaces, and distributed systems technologies. In the context of PolyFlow, this article traces the theme of goal-based task support, starting with an office information system, Procedure Oriented Interface for Supportive Environments (POISE), which over years of research developed into an intelligent task support system, POLYMER. POLYMER contained extensions for project management, knowledge acquisition, distributed artificial intelligence, and exception handling. In this article, we trace the conceptual evaluation of those systems and their affinity to current problems in group-centered workflow systems.
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