Abstract

<p class="MsoNormal" style="text-align: justify; margin: 0in 0.5in 0pt; mso-pagination: none;"><span style="font-size: 10pt;"><span style="font-family: Times New Roman;">This paper demonstrates that the direct and step methods for making support department allocations are really special cases of the more general reciprocal method, and that the different allocations can be estimated using the same basic model.<span style="mso-spacerun: yes;">  </span>Simple modification of the matrix of resource consumption between support departments is all that is required to use a matrix algebra approach for all three methods.<span style="mso-spacerun: yes;">  </span>Potential benefits accruing to users and practitioners from the use of these models and areas of possible future research are discussed in the paper.</span></span></p>

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