A General Framework for Measuring Information and Communication Technology Investment

Abstract

Growing concerns of decision makers about measuring Information and Communication Technology (ICT) investments has increased the wide interest in developing and analyzing the return on investment (ROI) methodologies. Researchers and professionals have presented several models for accessing return on ICT investment from the financial and non-financial perspectives. Due to disperse dimensions of investment and its measuring return, still the government and ICT investors are puzzled to opt the best comprehensive evaluation strategy which can help them out for entire evaluation phases. Conceptually ROI can be divided into two types of measuring returns; financial and non-financial value. In this paper, we aim to develop the framework for building return methodology which can deal with both values. Therefore, we investigate the relationship between types of ICT investment and its returns value type. Stakeholder analysis and value measuring variables give strength to our proposed model and increase its feasibility. Overall the methodology has six stages to evaluate ICT investment which are dependent on its investment type, evaluation type, value measuring variables and stakeholders.