Abstract
The Sony PlayStation hacking crisis presents all too common personal data theft in the digital information age. The hacking necessitates the need for how such a crisis could be prevented in an attempt to safeguard customers’ personal information and ensure trust between client and vendor relationship. The research focuses on assessment of the Sony PlayStation hacking using the Anticipatory Model of Crisis Management (AMCM). Using the AMCM principles, it was found that Sony Corporation could have handled the crisis better.
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