Abstract
Despite the importance of the role of small and medium enterprises (SMEs) in developing and growing economies, little is known regarding the use of management control tools in them. In management control in SMEs, a holistic system needs to be modeled to enable a careful study of how each lever (belief systems, boundary systems, interactive control systems, and diagnostic control systems) affects the organizational performance of SMEs. In this article, a fuzzy logic approach is proposed for the decision-making system in management control in small and medium enterprises. C. Mamdani fuzzy inference system (MFIS) was applied as a decision-making technique to explore the influence of the use of management control tools on the organizational performance of SMEs. Perceptions data analysis is obtained through empirical research.
Highlights
On the one hand, according to the fifth longitudinal survey of companies of the Chilean Ministry of Economy, small companies are extremely important for the national economy, as they represent 52.5% of all companies and employ 38.7% of all workers
Unlike other studies that apply Mamdani fuzzy inference system (MFIS) in management, this paper proposes a diagnostic model of the four levers of management control in a holistic view; other studies are focused on customer requests or specific tools, such as the Balanced Scorecard (BSC) [12]
In order to fulfill the objective of the research and to prove the model showed in Figure 1, we implement a fuzzy inference evaluation system, evaluating the degree of relationship between [11] management control indicators and financial and non-financial performance
Summary
On the one hand, according to the fifth longitudinal survey of companies of the Chilean Ministry of Economy, small companies are extremely important for the national economy, as they represent 52.5% of all companies and employ 38.7% of all workers. Notwithstanding, the international literature recognizes that management control tools are fundamental for the efficient and effective management of any business [5], while information and planning systems are useful tools to obtain corporate strategic objectives [6]. When they are met, the goals and reason of existence of companies are achieved, making them an important aspect of improving organizational performance [4,5,7,8]
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