Abstract
Strengthening the learning culture and the safeguards in organizations can enhance safety and performance in preventing incidents. The effective implementation of human performance improvement and operational learning can support the organization in achieving these goals. However, there is no streamlined implementation framework that considers the alignment of strategic and tactical actions in the management system cycle to implement human performance improvement and operational learning. This paper presents an implementation framework that fills the above gaps. It consists of four steps: (1) establish/validate a strategic objective, (2) conduct an assessment, (3) develop a plan, and (4) execute the plan. The proposed framework also includes a site tour phase during operational learning as an alternative to storytelling, which has an inherent bias. This framework was tested in the land transportation system of one of Indonesia’s biggest oil producers.
Highlights
Safety in the workplace is a basic right: people should be safe at work
This study delivered a streamlined implementation framework for Human performance improvement (HPI) as a strategic initiative and for operational learning (OL) implementation as either tactical or operational practices that are fully integrated into the management system cycle
When we reviewed the process of this case study more deeply, we found a similarity to the typical process improvement tools that incorporate the spirit of collaboration to understand the problem and find the solutions
Summary
Safety in the workplace is a basic right: people should be safe at work. Safety is the state of controlling hazards and their associated physical, psychological, and material conditions to protect people, assets, environments, and reputations [1,2]. It is crucial to establish an implementation framework that allows continuous learning and improves processes that are focused on strengthening the safeguards. Such a framework can be used to support the learning implementation that may be mandated by a country’s laws. Human performance improvement (HPI) is a concept and tool to manage human and organizational factors and to strengthen the safeguards [9,10], whereas operational learning (OL) is an approach to operationalize human performance and to find better solutions by involving the people who are the closest to the work [11,12]. A streamlined implementation framework that combines the two domains can effectively assimilate HPI and OL implementation
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