A Framework to Interface Enterprise Social Network into Running Business Process

Abstract

Enterprise Social Network (ESN) gain widespread adoption and popularity by many organizations as it provides a new way of social business interactions. However, there are some limitations found in ESN from integration with running business processes (BP) perspective. BP service designers and developers can't utilize its generated structured and unstructured contents in running BPs. This leads organizations to spend more efforts and time in defining social BP and integrate it with running BPs manually. Building upon previous works on reengineering BP to fuse it with social interaction, this paper proposes a framework to interface ESN BP into organization running BP. The framework fits with the structure data of ESN as input to generate web service in virtual environment. It defines the refactoring process of ESN database before publishing it as a web service into SOA environment based on features of open source and commercial platform services available to researchers and experts.