Abstract
In recent years, the interdisciplinary research of supply chains and sustainability has received extensive, yet gradual, attention; when compared to the rapid economic growth of the service industry, however, sustainable supply chain management has not been systematically explored yet. It has not only great theoretical significance, but also positive practical significance to provide a framework for the operation of a sustainable service supply chain from a sustainable development point of view. Based on the triple bottom line (TBL), we have analyzed related sustainable supply chain management research between 2006 and 2015, reviewed papers involving two or three bottom lines as well, and then introduced some classical frameworks for manufacturing supply chain management and service supply chain management. Afterward, by analyzing the differences between the manufacturing and service industries, we propose a framework of sustainable service supply chain management (SSSCM). Based on the impacts of sustainable development TBL on service supply chain participants, we have finally made a framework for sustainable operation facing triads service supply chain and proposed a future research agenda.
Highlights
Production and operations management continues to change with market conditions, which prompts enterprises to adjust their business strategies, as well
Since the 1990s, the previous enterprise-centric strategy has been replaced by a customer-centric strategy, which derived a series of emerging production and operation management techniques and methods, including Enterprise Resource Planning (ERP), Product Lifecycle Management (PLM), and Supply Chain Management (SCM)
Based on the analysis of existing sustainable manufacturing supply chain research in Section 4, we argue that triple bottom line (TBL) has been mostly applied in the manufacturing supply chain, which provides a helpful reference for constructing a sustainable service supply chain management framework
Summary
Production and operations management continues to change with market conditions, which prompts enterprises to adjust their business strategies, as well. Since the Brundtland report was published, the concept of sustainable development has recently spread to various research areas, and the sustainable development of supply chain management has become a focus. Some researchers have defined the term sustainable supply chain from the level of management and economic profit, including Seuring and Mueller (2008) [10], and Carter and Roger (2008) [11]. With the consideration of TBL, the focus of sustainable service supply chain management (SSSCM) has become to optimize the whole service supply chain’s economy, environment, and social performance. In the aspect of PSSCs, many PSSCs manage physical products together with significant service considerations There are both “services” and “physical products” in these supply chain systems. L to summarize those studies, propBoasesead noenwthfrisa,mwewe orervkiefowr rtheleatSeSdSCpMapebrys cinom20b0in6i–n2g01e5x,isutisnegTsBuLpptolysuchmaminarreizseeatrhcohs, eanstdudthieesn, pprroopvoidsee aa nneewwrfersaemarecwhodrikrefcotriotnhefoSrSfSuCtuMre bwyocrokm. bining existing supply chain research, and provide a new research direction for future work
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