A Framework of Promoting Government Services using Social Media: Sudan E-Government Case Study

Abstract

The world has seen in recent years a somewhat social communication among people in the virtual space. In addition, it has had a great influence on political and social conditions, especially in the Middle East and North Africa. It was necessary to take advantage of the potential of these technologies in the development of the services provided by the government to its citizen. The governments in the region began to adopt the use of social networking tools, concepts of community participation and collective solutions with the aim to support the countries’ development sustainability. As many countries have adopted the concepts of citizen involvement as a key element in the provision of government services, this paper presents a framework on how to use the social network to upgrade and optimize the government services. Sudan is selected as a case study as one of the least developed countries in the region where E-Government application is just beginning.