A Framework of Critical Success Factors and Success Criteria for Structural Works of a Mixed-Use Building Construction Project

Abstract

The need to determine the critical success factors (CSFs) and success criteria (SC) would serve as keys to an effective and efficient project delivery and performance to achieve project success. This paper analyzed the CSFs and SC through the application of Pareto Analysis and Analytic Hierarchy Process using a validated questionnaire as a basis in developing a framework for structural works of a mixed-use building construction project through the determination of priority CSFs and most recognized SC. Based on the results, the study found twenty-six CSFs associated with structural works of building project delivery using meta-analysis. The top six CSFs were established as the vital few or the 20 percent after performing Pareto Analysis. Utilizing a validated questionnaire, experts evaluated CSFs through the fundamental scale of the Analytic Hierarchy Process which revealed the ranking of most prioritized CSFs such as Teamwork and Communication, Training and Education, Personnel, Project Mission, Top Management Commitment, and Client Focus, respectively. Furthermore, the study determined the five most recognized SC with the highest frequency on existing literature such as Client/Customer Satisfaction, Cost – Budget, Time – Schedule, Quality – Performance, and Other Stakeholder's Satisfaction. With this, a framework has been developed based on priority CSFs and recognized SC that can be used by construction project participants during the structural phase and may serve as a guide to achieve the utmost objective of all construction projects which is success.