A framework for understanding the interaction of uncertainty and information systems on supply chains

Abstract

PurposeToday, global supply chains must deal with large amounts of uncertainty. This paper seeks to provide a framework for understanding the different types of uncertainties that can impact supply chains and their attendant information systems.Design/methodology/approachAddresses the following questions. What are the different types of uncertainty at the general macro level? How are these macro level uncertainty types broken down into more specific types of uncertainty seen in supply chains? What impact do these uncertainties have on the supply chain and the supporting IS, and what are the current methods for dealing with them?FindingsThe term uncertainty is used as a generic reference for various and sundry different types of problems within the management of supply chains and their supporting information systems (IS). This can lead to confusion about what tools and techniques are available and which tools apply to which types of problems. The framework presented allows researchers and practitioners to more accurately converse about the exact problems encountered in the management of supply chains and the tools that are needed to address these problems.Originality/valueThe paper addresses uncertainty in supply chains and provides a starting‐point for further discussion and research on the management of uncertainty within them.