A framework for the operationalization of monitoring in business intelligence requirements engineering

Abstract

Business intelligence (BI) is perceived as a critical activity for organizations and is increasingly discussed in requirements engineering (RE). RE can contribute to the successful implementation of BI systems by assisting the identification and analysis of such systems' requirements and the production of the specification of the system to be. Within RE for BI systems, we focus in this paper on the following questions: (i) how the expectations of a BI system's stakeholders can be translated into accurate BI requirements, and (ii) how do we operationalize specifically these requirements in a system specification? In response, we define elicitation axes for the documentation of BI-specific requirements, give a list of six BI entities that we argue should be accounted for to operationalize business monitoring, and provide notations for the modeling of these entities. We survey important contributions of BI to define elicitation axes, adapt existing BI notations issued from RE literature, and complement them with new BI-specific notations. Using the i* framework, we illustrate the application of our proposal using a real-world case study.