Abstract
The evaluation of knowledge acquisition (KA) tools, techniques and products is a key concern for researchers in KA. This paper presents and demonstrates the use of a framework for generating testable propositions to guide empirical research evaluating KA tools and for integrating the findings of past, ongoing and future studies. By considering the tools and techniques used in KA as independent variables, it isolates two major categories of dependent variables and discusses empirical measures for them. Additionally, it examines four sets of moderating variables that bear upon the success of any KA activity: (1) human factors; (2) problem space characteristics; (3) system development approach; and (4) the organizational environment. The research methods suitable for the comparison of KA tools and techniques are also discussed.
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