A framework for organisational readiness for knowledge management

Abstract

This paper outlines the issues to be addressed in preparing organisations for the introduction of knowledge lifecycle management (KLM) processes. If one views organisations as “knowledge engines” providing value to customers, then processes for KLM are fundamental for the organisation's survival. However, as with all capability, the organisation must be prepared for its introduction if it is to make profitable use of this new capability. The article starts with section 1 (introduction and outline of the project undertaken) and 2 (the importance of KLM) setting the scene for section 3 (preparing the organisation for KLM). This section outlines both strategic and tactical issues to be addressed – a devolved structure, IT‐based tools, an open communications infrastructure, “best practice” business processes, metrication, knowledge capture, and a culture of trust – and outlines some processes necessary to establish the organisational context for KLM. Sections 4 and 5 bring the paper to a close, with some general conclusions and acknowledgements.