A Framework for Knowledge Management Implementation

Abstract

Knowledge management, as a distinct discipline, has increasingly gained the attention of both practitioners and academics in recent years. However, even with the proliferation of knowledge management literature, an interested manager would still find that the process of implementing knowledge management is an elusive one. For this reason, this paper seeks to review recent knowledge management literatures with the aim of developing an integrated perspective on implementing knowledge management projects. This paper explains briefly the fundamental concepts of knowledge management, examines the seven fundamental archetypes of knowledge management implementation strategies and surveys the various categories of technology tools used in knowledge management. A framework for choosing the appropriate knowledge management implementation archetypes and the technology tools is developed. The framework is driven by two parameters, namely, the predominant knowledge form and the goals of knowledge management, and it guides managers in charting the initial direction of knowledge management projects in their organisations.