A Framework for Information and Communication Technology Induced Transformation of the Healthcare Business Model in Slovenia

Abstract

Decision-makers from the Slovenian healthcare system have generally failed to look beyond the information and communication technology, while trying to implement highly intricate and expensive eHealth project. Accordingly, functional integration of planned information and communication technology solutions with various business aspects of the healthcare system has remained largely ignored, while the existing and obsolete business model of the Slovenian healthcare system continues to operate significantly limited and unadapted to the increasing and ubiquitous penetration of information and communication technologies into the healthcare environment. This article explores the characteristics and structure of the business model concept, identifies the impending effects of informatization on the healthcare business model, and finally provides a framework for information and communication technology-induced transformation of the existing healthcare business model in Slovenia. The research is based on the case study evidence and structured interviews with the distinguished experts from the cross-sectional areas of the healthcare system strongly related to the business model concept. Research results imply that effective transformation of the healthcare business model should consider various factors from the healthcare ecosystem, including a redefinition of the functions and relationships of and between the main actors of the business model, and the reconfiguration of the organizational, structural, and technological elements in line with the long-term business objectives.