A Framework for Implementing Business Agility through Knowledge Management Systems

Abstract

In this paper we have developed a research model that illustrates the role of IT and knowledge management in building an agile operation. Acknowledging that there is more than one dimension to business agility, we focus on operational agility as a catalyst to enforce quality, cost effectiveness, and delivery, thereby meeting organizational objectives. To develop our model of agility, we build on existing theoretical constructs and identify absorptive capacity and dynamic capabilities as enablers of operational agility. Further, we recognize major IT knowledge management capabilities that are instrumental in building absorptive capacity and thus enhancing dynamic capabilities. We will utilize surveys of key decision makers to validate our model and have provided a rough outline of the type of questions that we will employ.