A framework for identification and representation of client requirements in the briefing process

Abstract

The briefing process is critical to the successful delivery of construction projects. Although a number of briefing guides have been developed, attempting to address the problems of briefing, they are often criticized as being too general and implicit. This paper describes a structured framework for identifying and representing client requirements (CRs) in the briefing process. It integrates the value management (VM) methodology with function analysis system technique (FAST) and functional performance specification (FPS) to enable the client organization and project team to systematically identify, clarify and clearly represent CRs in the briefing process. It comprises four interrelated phases: preparation, information, analysis and evaluation. This paper starts with a critical review of previous work in briefing and function analysis, followed by an introduction to the research methodology and detailed illustration of the proposed framework. The use of this framework can facilitate and lead to systematic identification and clarification of client requirements and the formation of a more precise and explicit representation of these requirements. The limitations of the approach are also discussed in the paper.