A Framework for Guiding the Design of Interactive Systems for Communication through Activities in Higher Learning Institutions

Abstract

Human-computer interaction is paramount in the process of designing interactive-computer systems with high capabilities of guaranteeing users’ satisfaction. However, lack of suitable frameworks complicates their effective design. This study investigated suitable frameworks capable of guiding appropriate design of interactive systems for communication through activities (ISCA) in higher learning institutions in Tanzania. These systems are necessary for augmenting communication thereby overcoming persistent challenges related to their reliance on face-to-face, phone-based, and social networking websites communications. This study used a thorough user centred design approach where a framework for human activity design-centred (HADC) was employed. Authors qualitatively analysed data on communication and interaction issues from participants involved. Design science research was then combined with activity theory to develop a four-phased methodology which was used to design an intended human activity interactive communication (HAIC) framework. The findings confirmed that interactions design techniques based on human-activities undertaken are fundamental in designing communication frameworks capable of guiding suitable design of interactive systems in a particular setting. In the context of this study, and with ISCA need, the obtained HAIC framework was found to be appropriate. This study found out that the current user-centred design approach does not explain precisely how designers can employ activity-based interaction design techniques into the design process. Thus, the study contributes to the literature on users’ involvement in interactive systems’ design through the HADC framework provided