A Framework for Electronic Records Management System Adoption in the Higher Professional Education: Individual, Technological and Environmental Factors

Abstract

Majority of organizations, with the inclusion of higher education institutions, strive to establish strategic, efficient and timely information management. In the context of higher education institutions, valuable information is required to run the business efficiently and effectively. Although the role of information in running educational institutions has become critical, higher professional education (HPE) institutions face a challenge as they seek to adopt technologies to help in their information management. Electronic Records Management System (ERMS) helps the organizations to manage the information that are needed to plan and make well informed decisions, thus improving their competencies. In relation to this, ERMS is a relatively new addition to organizations and as such, its contributions have not been explored and because of this, organizations are still hesitant to adopt ERMS initiatives. Therefore, this study proposed a framework containing factors that influence ERMS adoption in HPEs. There were ten primary factors extracted through the reviewed relevant literature of 75 articles, with UTAUT and TOE that were used as the basis for the framework development. This framework is expected to assist HPEs institutions to determine and understand various aspects (individual, technological and environment) during ERMS adoption.