A framework for developing Web information systems plans: illustration with Samsung Heavy Industries Co., Ltd.

Abstract

Internet technology holds many promises for enterprise information integration. Web information systems are applications that facilitate intra- and inter-firm processes and integration of myriad enterprise information systems. However, these applications require sound planning to really tap into the unique promises of the Internet and the Web technologies and add value to the enterprise. Heavy machinery industry, typified by Samsung Heavy Industries presents a good case in point. Static conventional home pages do not facilitate a manufacturer’s needs of information management in its core production and business functions. Instead, dynamic Web client capabilities must be connected with real-time enterprise databases in a cohesive plan to enhance integration of business processes. Planning of Web information systems needs a proactive review of the capabilities of the Internet technology to serve the particular needs of a firm and its customers. In this paper we describe the application of a generic Web information systems (WIS) planning framework to the construction equipment division of Samsung Heavy Industries of Korea to enhance its core business. The framework is rooted in economic principles that are shown to be the drivers of modern WIS. Further, the framework is applied to the task of developing a strategic plan of WIS for the marketing and service activities of the construction equipment division of the firm. The planning process is shown to cover most of the systems development life cycle from high level information goal setting to design of Internet-based new order managing and service part requisition sub-systems.