A framework for design knowledge management and reuse for Product-Service Systems in construction machinery industry

Abstract

In the global market, heavy construction machinery manufacturers are transforming their business from selling products to providing services based on their products, i.e. transforming to Product-Service Systems (PSS) business model. This business transformation requires manufacturers to learn past design experience not only on the product design, but also on the product usage and maintenance. Effective knowledge and information management systems can help the business to obtain and reuse the past knowledge in new product design. This study aims to develop an integrated knowledge management and reuse framework for Product-Service Systems business in construction machinery industry. The prototype of such a knowledge management and reuse system has been developed and initially validated. The research shows that the developed knowledge management and reuse system can effectively help Product-Service Systems design for construction machinery.