Abstract
Cloud computing service is an evolving paradigm that affects a large part of the ICT industry and provides new opportunities for ICT service providers such as the deployment of new business models and the realization of economies of scale by increasing efficiency of resource utilization. However, despite benefits of cloud services, there are some obstacles to adopt such as lack of assessing and comparing the service quality of cloud services regarding availability, security, and reliability. In order to adopt the successful cloud service and activate it, it is necessary to establish the cloud service certification system to ensure service quality and performance of cloud services. This paper proposes a framework and improvements of the Korea certification system of cloud service. In order to develop it, the critical issues related to service quality, performance, and certification of cloud service are identified and the systematic framework for the certification system of cloud services and service provider domains are developed. Improvements of the developed Korea certification system of cloud services are also proposed.
Highlights
Cloud service is a technology which makes computing resources available to any device at anytime and anywhere if accessible via Internet
Cloud computing services are an evolving paradigm that affects a large part of the ICT industry and provides new opportunities for ICT service providers, such as the adoption of new business models and the realization of economies of scale by increasing efficiency of resource utilization [2]
The Korean cloud service certification system is applied to domestic and foreign cloud services being provided in Korea for their certification
Summary
The opening of cloud service era means a change from the existing hardware, platform, or software oriented to the service oriented business model. This would bring about great change to the related companies as well as the lives of those who use services in every area including public institutions and individuals [1]. Small and medium companies lack appropriate, qualified, and trustworthy information and methodology to evaluate and compare cloud services with regard to advantages and associated risks [4]
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