Abstract
In this chapter a framework for monitoring user involvement and participation within ERP implementation projects is proposed, by using the Goals/Questions/Metrics method. The results of this work are threefold. First, a literature review is presented on the topic of user involvement and participation as related with ERP implementation projects. Second, a framework for monitoring user involvement and participation in ERP implementation projects is proposed. And third, a Goals/Questions/Metrics preliminary plan is proposed to monitor and control user involvement and participation within ERP implementation projects.
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