A founder of quality assessment encounters a troubled system firsthand. Interview by Fitzhugh Mullan.

Abstract

Interview Health AffairsVol. 20, No. 1: Expanding Health Coverage A Founder of Quality Assessment Encounters A Troubled System FirsthandFitzhugh MullanPUBLISHED:January/February 2001No Accesshttps://doi.org/10.1377/hlthaff.20.1.137AboutSectionsView articleView Full TextView PDFPermissions ShareShare onFacebookTwitterLinked InRedditEmail ToolsAdd to favoritesDownload CitationsTrack CitationsPermissions View articleTOPICSNursesQuality of careHealth maintenance organizationsClinicsCancer patientsCancerSurgeryNursingClinical carePublic health Loading Comments... Please enable JavaScript to view the comments powered by Disqus. DetailsExhibitsReferencesRelated Article MetricsCitations: Crossref 38 History Published online 1 January 2001 InformationCopyright 2001 by Project HOPE - The People-to-People Health Foundation, Inc.PDF downloadCited byPeers, Professionalism, and Improvement — Reframing the Quality QuestionNew England Journal of Medicine, Vol. 386, No. 19Reassessing Quality Assessment — The Flawed System for Fixing a Flawed SystemNew England Journal of Medicine, Vol. 386, No. 17The Joint Commission Journal on Quality and Patient Safety, Vol. 48, No. 6-7Leading with Love: Five Practical Tips8 April 2021 | Journal of General Internal Medicine, Vol. 36, No. 11Reply to Fakih and Advani2 April 2021 | Clinical Infectious Diseases, Vol. 318Quality and Standards for Haematopoietic Stem Cells Transplantation Programs20 February 2021A Brief History of Quality Improvement in Health Care and Spinal Surgery6 January 2020 | Global Spine Journal, Vol. 10, No. 1_supplA Multilayered Research Framework for Humanities and Epidemiology of Medicinal Product Risk Communication18 June 2020I Care (Coordinate) About YouJournal of Graduate Medical Education, Vol. 11, No. 1The Innovative Potential of 'Medicare-for-All'SSRN Electronic JournalMental health quality improvement goes global19 January 2018 | World Psychiatry, Vol. 17, No. 1Donabedian’s Lasting Framework for Health Care QualityNew England Journal of Medicine, Vol. 375, No. 3Facing disasters15 March 2016 | Catheterization and Cardiovascular Interventions, Vol. 87, No. 4Minding Ps and Qs: The Political and Policy Questions Framing Health Care Spending1 January 2021 | Journal of Law, Medicine & Ethics, Vol. 44, No. 4The Surgical Care Improvement Project Antibiotic GuidelinesAnesthesia & Analgesia, Vol. 121, No. 2Revisiting structure, process, and outcome22 October 2014 | Cancer, Vol. 121, No. 3The Quality Imperative for Palliative CareJournal of Pain and Symptom Management, Vol. 49, No. 2The Power of Embedded Critics19 March 2014 | Journal of General Internal Medicine, Vol. 29, No. 7Transitions at the end of life for older adults – patient, carer and professional perspectives: a mixed-methods study1 June 2014 | Health Services and Delivery Research, Vol. 2, No. 17Macro vs Micro Level Surgical Quality Improvement: A Regional Collaborative Demonstrates the Case for a National NSQIP InitiativeJournal of the American College of Surgeons, Vol. 218, No. 4Journal of Oncology Practice, Vol. 10, No. 3Seven Propositions of the Science of ImprovementQuality Management in Health Care, Vol. 22, No. 3High-volume trauma centers have better outcomes treating traumatic brain injuryJournal of Trauma and Acute Care Surgery, Vol. 74, No. 1Quality measures in health care: Have they always been with us?12 August 2009 | Journal of Research in Nursing, Vol. 14, No. 4Managing quality in an anesthesia departmentCurrent Opinion in Anaesthesiology, Vol. 22, No. 2Nursing Peer ReviewJONA: The Journal of Nursing Administration, Vol. 38, No. 11Nurses' Perceptions of Glycemic Control in Patients Who Have Undergone Cardiac SurgeryClinical Nurse Specialist, Vol. 22, No. 6Health Care Policy, Quality Improvement, and Patient Safety in Pain Medicine PracticePresident’s Page: Making Imaging MeaningfulJournal of the American College of Cardiology, Vol. 47, No. 7Promoting informed decisions about cancer screening in communities and healthcare systemsAmerican Journal of Preventive Medicine, Vol. 26, No. 1An introduction to quality assurance in health careAmerican Journal of Preventive Medicine, Vol. 26, No. 1Reflections on Quality Health CareNursing Administration Quarterly, Vol. 27, No. 4Organizational Characteristics and Restraint Use for Hospitalized Nursing Home ResidentsJournal of the American Geriatrics Society, Vol. 51, No. 8An Introduction to Quality Assurance in Health CareJAMA: The Journal of the American Medical Association, Vol. 290, No. 1Patient Safety: Maintaining the MomentumJournal For Healthcare Quality, Vol. 24, No. 3Alvan Feinstein:The American Journal of Medicine, Vol. 112, No. 6Foreword: Preventing Medical Accidents: Is “Systems Analysis” The Answer?24 February 2021 | American Journal of Law & Medicine, Vol. 27, No. 2-3Process Change in Health Care Institutions: Top-Down or Bottom-Up?