Abstract
As part of a test validation study at a major U.S.-based airline, the authors tested the effects of providing an "at work" frame-of-reference on the validity of the NEO Five-Factor Inventory among a sample of customer service supervisors (N = 206). Frame-of-reference moderated the validity of the Extraversion and Openness to Experience subscales after controlling for cognitive ability. In addition, the frame-of-reference personality test showed incremental validity over cognitive ability (deltaR2 = .16), but the standard personality test did not (deltaR2 = .05). The authors' discussion focuses on implications for personality theory and research and on implications for increasing the validity of personality tests in organizational settings.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
