A disruption analysis of mobile communication services using business ecosystem concept

Abstract

Today’s businesses are no longer arranged as a value chain but rather as a complex network of entities with intertwined relations. To identify disruptions it is hence more efficient to consider businesses as ecosystems. The mobile communication ecosystem which was until now quite healthy finds itself now under attacks by players from the internet. Like other disruptive technologies, IP communication services are still inferior to mobile communication services with respect to trust and security but introduce a new set of performance attributes such as flexibility of combination, combination with video and free-of-charge. As their qualities are improving they are becoming more and more menacing. The mobile network operators (MNOs) are left with the only option of embracing IP communication services and integrating with their mobile service to produce best services.