Abstract
In the era of technology-driven healthcare delivery and the proliferation of e-health systems, procedure booking software is becoming common. Procedure booking software (PBS) affects healthcare delivery by improving health care efficiency and outcomes, while cutting costs. Therefore, poor software design for PBS, especially if it is designed for important and critical appointments such as cardiac catheterization operations, creates stress for physicians and may result in their rejection of this technology. Moreover, if the system design forces them to spend more time documenting health information, physicians would then tend to prefer face-to-face interaction with patients. Software with poor usability increases the workload of physicians thus reducing system efficiency. So designing a useful and effective web user interface for such software is an essential requirement for health websites. The aim of this paper is to design and develop a PBS as a case study using the health systems design (HSD) tool. HSD is a validated design tool for creating PBS based on physician behavior and persona. The applicability of a PBS design is explored by physicians evaluated. The PBS design was evaluated in terms of objective and subjective characteristics and user experience attributes. Test participants were divided into two groups: specialists and fellows. The results show that there was no significant difference between participants in either group. All were able to complete the tasks successfully with a minimum amount of time, clicks, and errors indicating that the effectiveness, efficiency and cognitive load were similar for all participants. User satisfaction yielded a score of 86 on the System Usability Scale (SUS), putting it in the A Grade. Also, user experience attributes demonstrated that participants were satisfied using the proposed design system.
Highlights
In the emerging era of technologically advanced health care and the proliferation of e-health systems, effective procedure booking software (PBS) is imperative [1]
This research aimed to design and develop a suitable PBS user interface (UI) as a case study by using the health systems design (HSD) tool based on physicians' persona to prove the study design concept in the pediatric cardiology department King Abdulaziz University Hospital (KAUH)
The results confirm that: there is no significant difference between specialists and fellow groups, which supports the study claim
Summary
In the emerging era of technologically advanced health care and the proliferation of e-health systems, effective procedure booking software (PBS) is imperative [1]. PBS impacts healthcare delivery by improving health-care efficiency, reducing costs and improving health findings [2]. Designing a useful and effective web user interface (UI) for such software is an essential requirement for health websites. Even a minor change in a UI could lead to usability problems. Changing the background or foreground color of buttons could create difficulties for physicians. One of the reasons physicians are spending more time documenting patient health information is poor UI design for PBS which could lead them to reject the technology and prefer face-to-face interactions with patients [3]
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Advanced Computer Science and Applications
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
