Abstract
Taipei Metro, since its inception in 1996, has become the most important public transport option for commuters and travelers in the metropolitan Taipei area, delivering over two million daily rides. Nevertheless, the interior environment of Taipei Metro has a reputation for being disorienting, especially to the infrequent passengers. By incorporating the methods of behavioral mapping and visibility analysis, this study argues that the occurrence of disorientation is highly dependent on visual properties of Taipei Metro’s interior layout. Specifically, the number of decision-making stops and the visibility conditions of stairs and escalators are found to be particularly influential. To enhance the passengers’ wayfinding experience, a mobile application comprised of two components is proposed. The Route Planner is to advise the passengers to avoid the areas that cause disorientation, while the Navigator, by providing the panoramic views of certain locations, can help the passengers reach their destinations more easily.
Highlights
Taipei Metro, since its inception in 1996, has become the most important public transport option for commuters and travelers in the metropolitan Taipei area, delivering over two million daily rides
To minimize the spatial disorientation in Taipei Metro stations, this paper firstly reviews the concept of spatial orientation and presents a case study of Zhongxiao Xinsheng
Station using the methods of behavioral mapping and visibility analysis
Summary
Since its inception in 1996, the network of Taipei Metro has quickly expanded from 12 stations to 131, and from 10.5 km to 152.9 km [1]. Taipei Metro has a reputation for being disorienting and confusing, especially to the infrequent passengers. According to a survey on its service quality conducted in 2020 by Taipei Rapid Transit Corporation, the control of passenger flow and the spatial disorientation are, respectively, rated as both the top and the second most in need of improvement by 38.7% and 33.5% of respondents [3]. Most of Taipei Metro stations have multiple underground levels that consist of a basement concourse and several boarding platforms (Figure 1). To minimize the spatial disorientation in Taipei Metro stations, this paper firstly reviews the concept of spatial orientation and presents a case study of Zhongxiao Xinsheng. Academic Editors: Liza Lee, Nayan Kanwal, Kuan-Chou Chen, K
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