Abstract
The rapid emergence of the ICT (Information Communication and Technology) industry gives the high quality services and products to the customers. Effective execution of TQM (Total Quality Management) and IT (Information Technology) together brings many profits in the Indian ICT industry. However, many industries fail to adopt TQM and IT together. Hence a deeper assessment of TQM enablers and IT resources in the Indian ICT industry is warrented. In this context, DEMATEL (Decision Making Trail and Evaluation Laboratory) method examines the most important TQM enablers and IT resources to enable them to successfully implemented in the Indian ICT industry. The objectives of this study are to identify and analyze TQM enablers and IT resources as well as to evaluate their prominence and relation factors using the DEMATEL methodology. The managerial implication of this study is that managers can get the maximum benefits of available enablers and resources. The limitation, future scope, discussion and conclusion are discussed at the end.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Applied Management Sciences and Engineering
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
