A Deep Dive into the Technology Driving Modern Chatbots: A Review

Abstract

Abstract: Chatbots have always been an interesting topic for research based on the technology used to build them. A chatbot is an intelligent system which can bring out conversations with a human using humanly or natural language in real time. Many businesses now use online platforms to reach out to the customer inquiries, while many of them turn to chatbots for improving their customer service and increasing their productivity. Based on various research being done on chatbots, some important issues regarding them have changed over time. Therefore, it is necessary to review some of the principal technologies most liable to build highly independent and self-learning chatbots. This paper introduces a comprehensive discussion about the technologies with a focus on recent advancements. At first, this paper will provide an overview of chatbots and then focus on technologies used to build the chatbots. It will also grab your attention towards the in demand chatbots built in the recent years and how they differ with each other in terms of functionalities