Abstract
AbstractContainer handling operations at a container terminal are very complex because several stakeholders are involved, requiring different procedures and interactions. In addition, different disturbances may affect daily operations, demanding significant efforts to decision makers to incorporate resiliency as part of the criteria for decision making. In this book chapter we present some concepts and ideas for the design of a Decision Support System (DSS) to support container handling operations at the yard of maritime terminals considering disturbances that may affect daily operations. We also present the results of an empirical analysis to explore what are the main disturbances that affect port operations. For this, four ports in Chile were considered and the study was based on a survey. We derive some conclusions and recommendations.KeywordsDecision support systemContainer handlingDisturbancesYard management
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