Abstract
This paper describes a customer-to-carrier trouble administration service based on the Network Management Forum (NMF) service management concept. Implementing a trouble administration gateway for direct on-line submission and interaction of trouble tickets is being realized through a standard interface known in industry as “Electronic Bonding”. This interface supports connectivity between an ISO/ITU-T Common Management Information Protocol (CMIP) manager and multiple agents. A Defense Information Systems Agency (DISA) project, described herein, enables a customer, acting in a manager role, to track trouble reports across public carrier networks.
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