A Crowd-Sourced Intelligent Information Management and Decision Support System Enabling Diverse E-Government G2C2G Services

Abstract

Community policing (CP) provides benefits for both police/governments and citizens, aiming to improve safety and crime prevention. As part of e-government initiatives, multiple ICT tools for CP have emerged to ease citizen’s engagement with CP. Most of them are, however, tailor-made to specific needs of their direct users in a city or country or provide fragmented functions, focusing, e.g., on citizens’ tools, or police work. This paper presents an end-to-end fully featured privacy respectful crowd-sourced intelligent information management and decision support system (DSS) for next-generation community policing and e-government, resulting from the INSPEC2T project. Further from a rich set of incident reporting, online communities’ interaction and citizen–police communication and collaboration tools, it provides an intelligent data analytics layer to effectively process the bulk of citizens’ data with the aim to facilitate and improve decisions and police work. Extensive feedback received from conducted pilots has demonstrated its added value within stakeholder communities.