A Cross-Sectional Study to Determine the Use of Online Healthcare Consultancy and Services for Non-communicable Diseases in Middle Age Population during COVID-19 in Bilaspur Chhattisgarh

Abstract

The aim of this study is to determine the prevalence of use of online healthcare services in urban population age between 40 and 60 years in Bilaspur Chhattisgarh before and during COVID-19 and also to get idea about convenience, affordability, and satisfaction of online healthcare services for non-communicable diseases during COVID-19 in middle-age adults in Bilaspur. The ethical committee of the University of Hyderabad approved this Cross-sectional study which was done using the cluster sampling method, including five major areas of Bilaspur city. Online questionnaire was used containing 11 compulsory questions (objective type) and 3 questions were optional. Data were analyzed using Microsoft Excel and R studio. Responses of 200 participants who are suffering from non communicable diseases (NCDs) were recorded. The prevalence of participants using online healthcare services before COVID 19 is 22.5 and during COVID 19 is 36. Chi-square test was done in the project for 95% confidence interval and the p value came out to be 0.003001, which is significant. There is a positive correlation between convenience, affordability, and satisfaction. More participants are using online healthcare services during COVID-19 for NCDs in Bilaspur. The use of online healthcare services is more in males compared to females.